Frequently Asked Questions

Does WEL BM cut plywood sheets to size?

We don`t cut plywood sheets to size

Do you just supply the trade?

NO, we supply both the trade and direct consumers

Do I have to be at home to take delivery?

YES, all our items need signing for

What time will my order be delivered?

On all items we do not give specific time slots. Deliveries take place between 8:00am and 6:00pm. However you can call on the delivery day to find out an approximate time if available.

How long does it take to receive my refund?

After we have processed your refund it takes 5-7 working days for it to appear on your statements

I can’t find what I want?

If this is the case please contact us as we have access to many more products other than those listed

Do you have a minimum order value?

NO, but large heavy side materials may be subject to a minimum order value at our discretion

Do you accept purchase orders from schools and local authorities?

YES we do you can fax or email it to us

When do I find out when my item will be delivered?

We can deliver next day or any day that you specify other than weekends and Bank Holidays. Once we have processed your order you will receive a confirmation email. Your order has not been accepted until you receive this?

How do we accept payment?
We accept credit or debit card payments online via WorldPay. All our orders are secured by WorldPay so you can be assured of your security. We can accept payments via cheque and BACS however the delivery will not be dispatched until payment has cleared
Do you accept payments over the phone?

Yes, If billing address matches the delivery address. Call us on 01923 264 880

How much does delivery cost?

The cost of delivery depends on the weight and quantity of your order. The delivery cost will be calculated at the shopping cart stage

Can I cancel my order?

You can only cancel the order if it has not been dispatched or is a special order. Once an item has been dispatched our normal returns policy applies

If you have any more questions please feel free to email us:

Shop Hours

Mon – Fri: 7am – 5pm 
Saturday: 7:30am – 12:30pm

Sunday: Closed

Website: 24/7

Email Us

Call or WhatsApp us on

+44 (0)1923 264 880