WelBM Frequently Asked Questions
Deliveries, areas and timings
1) Do you deliver to Watford and nearby towns?
Yes. We deliver across Hertfordshire and London, including Watford, Rickmansworth and Hemel Hempstead. Our Delivery Information page lists many serviced postcodes such as WD17, WD18, WD19, WD24, WD25, HA1, HA2, HA3, HA4, HA6, HA7, AL1 to AL10, HP1 to HP23, LU1 to LU7, NW7, UB9 and UB10. If your postcode is not shown, contact us and we will confirm options. Delivery Info, Contact Us
2) Can you deliver within about 30 miles of Watford?
We regularly serve Hertfordshire and London postcodes that extend roughly 30 miles from Watford. Check the postcode list on our Delivery Information page or call the team for availability and any surcharges. Delivery Info, Contact Us
3) How fast is delivery and what are the cut‑off times?
Orders placed before 3 pm are processed the same working day. Standard deliveries usually despatch within two to three working days. Next‑day delivery is available if you order before 12 pm and confirm a slot with the sales team first. Delivery Info
4) Do you offer free delivery?
Free delivery applies to online orders over £100, subject to the delivery zone and product type. See Delivery Information for zones and charges, or call if you are unsure. Delivery Info, Contact Us
5) Can I collect my order instead of delivery?
Yes. You can collect from our Kings Langley depot during opening hours. Please phone ahead if you plan to collect, and we can advise on any discounts available for collections based on product and order value. Delivery Info, Contact Us
6) Do you deliver on Saturdays?
We can deliver at weekends by request. Weekend deliveries are subject to availability and an additional charge. Contact our sales team before ordering to arrange a slot. Delivery Info
7) What happens if access is tight on site?
Large items are delivered kerbside unless agreed otherwise. Make sure someone is on site to accept and sign for the delivery. If a redelivery is required, a charge may apply. Delivery Info
Products and stock
8) What timber and sheet materials do you stock?
We carry C24 structural carcassing timber, planed softwood, roofing battens, plywood ranges including marine, birch and phenolic, MDF, OSB, chipboard and more. Many lines are held in depth for immediate delivery or collection. Timber & Sheet Materials
9) Do you supply aggregates, blocks and cement?
Yes. We stock British Standard aggregates, sands, ballast, topsoil, concrete blocks, cements, plaster and insulation. You can order online for local or London delivery. Building Materials
10) Do you stock specialist phenolic boards like Buffalo Board?
Yes. We are a national main agent for Buffalo Board phenolic plywood. It is heavy‑duty, anti‑slip, waterproof and available in multiple thicknesses. Next‑day delivery is available across London and the South East, with national fulfilment options. Buffalo Board Plywood
11) Are your timber and sheet materials responsibly sourced?
A large proportion of our timber and sheet materials is FSC certified. Sustainability and responsible sourcing are core parts of our offer. About Us
12) Can you source items that are not listed online?
Yes. We can source specialist timber and sheet products. Send a request via Grab a Quote or contact the sales team and we will advise on availability and lead times. About Us, Get A Trade Quote
Pricing, trade and bulk
13) Do you offer trade accounts for builders?
Yes. Trade accounts make ordering quicker, provide monthly billing options up to an agreed limit, and unlock discounted rates and early notice of promotions. You can apply online or by contacting the team. Trade Accounts
14) Can I get bulk discounts for larger projects?
Yes. We offer bulk pricing on high‑volume orders. Use Grab a Quote for fast pricing on large lists or call us to discuss project rates. Get A Trade Quote, About Us
15) Do your prices include VAT?
Website prices show product cost before VAT unless stated otherwise. VAT is applied at checkout in line with UK rules. See Terms and your basket for the VAT breakdown.
Ordering and customer support
16) How do I place an order?
Order online 24 hours a day or phone our team during opening hours. We will confirm delivery arrangements after checkout, or you can choose collection from our Kings Langley depot. Contact Us
17) What are your opening hours?
Shop counter: Monday to Friday 7 am to 5 pm, Saturday 7:30 am to 12:30 pm. The website is open for orders 24 hours a day. Contact Us
18) Can I make changes to my order after placing it?
If your order has not been despatched, we will do our best to help. Phone the sales team with your order number and we can check status and options. Contact Us
19) What is your returns policy?
If a product is faulty or arrives damaged, notify us within three working days and we will arrange a replacement or refund. For items no longer required, returns are accepted within 10 days subject to a restocking charge. Full details and steps are outlined on our Returns and Refunds page.
20) Will I receive an invoice and proof of delivery?
Yes. We provide order confirmations and invoices, and deliveries are signed for on site unless agreed otherwise. Delivery Information
21) Do you offer same‑day delivery?
Same‑day delivery may be possible for urgent local orders, depending on stock and routing. Please call the team and we will advise on feasibility and cost. Next‑day delivery is available on many lines when booked before 12 pm. Delivery Information
22) How can I contact you?
WelBM, Unit 1, Kingley Park, Station Road, Kings Langley, WD4 8GW. Phone 01923 264 880. Email sales@welbm.co.uk. You can also use the Contact Us form or WhatsApp link on our site. Contact Us